Insights from the MEDITECH Physician and CIO Forum 2016
Last week the Cornerstone Advisors team attended MEDITECH’s annual Physician and CIO Forum 2016. From the keynote speakers to the education breakout sessions, the overarching themes we heard were improving the quality of data gathered, leveraging population health tools, and engaging with patients via new methods and venues. Our senior leaders heard actionable insights on these themes from a great lineup of speakers. Here are some of our key learnings:
- Daniel Sands, MD, MPH, kicked off the Forum with an engaging session on reimagining how patients interact with health care providers, non-visit based care, patient/provider collaboration in healthcare, and a participatory medicine model. The key themes Dr. Sands provided were:
- Understanding how to align patients with the care goals and outcomes health care providers are trying to facilitate and communicate.
- The desire from many patients for more openness in their care, embracing the consumerism aspect of today’s healthcare landscape. The idea of opening providers’ notes/documentation to their patients created areas of concern and fear from both the provider attendees and the CIOs.
- The technology is evolving to make this happen, but there are still information silos (non-integrated EHRs) that limit the collaboration needed to care for communities.
We were very enthused by the ideas Dr. Sands provided. As an advocate for openness within the healthcare community, our team believes organizations need to move beyond only sharing lab results or allowing limited self-scheduling via a patient portal, to encouraging out of cycle, non-visit based patient communication designed to promote clarity in a patient’s care. This is what healthcare consumers will grow to expect, if not demand.
- Breakout Session “Evolving Payment Models: Preparing for MACRA and Care Bundles” – The speakers were Jodi Frei of Northwestern Medical, along with Melissa Swanfeldt and Corinne Proctor-Boudreau of MEDITECH. With the final MACRA rule released a mere six days before this discussion, MEDITECH provided an informative first pass on the final rule and continued to build the knowledge foundation of the alphabet soup of the CMS quality programs. One piece of data the speakers referenced was very alarming. Penalties start in 2019 for non-reporters (for required groups), but as of Summer of 2016, nearly 50% of covered providers were not aware of MACRA. The ability to manage and measure the activities that drive CMS’s quality initiatives is going to be a challenge for those that do not have an integrated EHR. Clearly the reason so many CIOs and Physicians attended the Forum this year (and last year), was to learn more about the transition to MEDITECHs 6.1 platform, including their Web-based physician products, BI analysis, and other new information management tools.
- Breakout Session “6.1 Getting It Done: A Customer Perspective” – Following in MEDITECH’s long history of encouraging their clients to share experiences, Ed Ricks, Vice President and CIO, Beaufort Memorial Hospital, Michael Fletcher MD, CMIO Hancock Regional Hospital, and Matthew Surburg, MD, Family Physician, Hancock Family Practice, led a session to discuss their organizations’ journeys to the MEDITECH 6.1 platform. The speakers noted each organization’s drivers for moving to 6.1 may be different, but all organizations have the same objective, a successful transition to 6.1. The lessons learned ranged from suggestions on how to organize for success, establishing a project governance that works for your organization, and multiple strategies to engage and empower an organizations staff.
- Another highlight was a presentation by Hoda Sayed-Friel titled “Risk/Reward: Benefits of Population Health.” The presentation provided an overview of how MEDITECH’s EHR registries are used to manage unique tiers of patient groups, typically based on adjusted clinical risk. The patient selection and identification, data presentation, communication options and general usability of the MEDITECH registries are a critical link to MEDITECH clients’ solution for managing different payment models and population health management needs. Hoda was very clear that the tools she was showing are available on the 6.1 platform offered today.
We continue to be impressed and amazed at the contribution MEDITECH Physicians and CIOs have to offer each other and the MEDITECH design teams. Peer to peer collaboration was demonstrated in all the breakout sessions we attended. Providers discussed and debated the key factors they each need from their EHR. Many discussed key best practices their sites have adopted to solve the complex problems of medication management, discharge planning and education, and provider to provider communication. Thank you to the attendees for the robust conversations and to the MEDITECH team for another great Physician and CIO Forum.